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Customer Help

If you can't find what you're looking for in the answers below, please get in contact with us directly!
How can we help?



It is my first time making bath bombs. Why is it too soft?

If your bath bomb is soft, the mixture may be too wet. To balance the texture, if you add too much witch hazel or oil during the mixing process, add more dry ingredients. If you live in a humid, wet climate, the moisture in the air can keep the bath bombs soft.

Add cream of tartar to your bath bomb recipe to make them harder. You can also cut back on the liquid or add kaolin clay. Bath bombs should be stored in airtight containers to keep moisture out.

My bath bomb did not fizz. Why?

If your bath bomb isn't fizzing as much as you'd like, increase the amount of citric acid in your recipe. Begin with a solution of 2 parts baking soda to 1.5 parts citric acid.

Furthermore, if you use cornstarch in your recipe, you can reduce the amount or eliminate it entirely. Fizzing can also be reduced if a lot of oil is used.

The fizzing reaction of your bath bomb can be reduced if it comes into contact with moisture from the air or a damp environment. Wrap it tightly in plastic wrap to keep moisture out.

My bath bombs are staining my tub. How can I fix this?

Use Water Soluble Liquid Colorant to color your bath bombs.

Polysorbate 80 can mitigate staining if you use micas or lakes, but water soluble colors are an even safer option for preventing ring around the tub.

My bath bombs are lumpy and have bumps on it. How can I fix this?

A lumpy texture on your bath bomb is frequently caused by clumping in the dry components or failing to thoroughly incorporate the fragrance oil. Baking soda, in particular, clumps together.

Break up huge clumps with your hands before applying oil, color, scent, or other additions. Pour the dry ingredients through a fine mesh sifter to remove and break up smaller clumps. This extra process results in a smooth texture.

Bath bomb warts can also arise when the fizzy has an excessive amount of moisture. The problem is usually fragrance or essential oil, so mix thoroughly to ensure the wet is properly integrated into the dry.


What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Returns & Refunds

Due to the nature of custom-printed molds, we do accept returns or offer refunds (under certain conditions, read here.)

If there are any problems with your order, please contact us right away so we can find the right solution for you.

Do you do custom molds?

Yes, we do. Please contact us directly for the quotation.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

We, TheBathTime, process and ship your order as fast as possible. We guarantee that your order is in perfect condition before it leaves our shop. Once your order leaves us and is in the hands of the post office, we are no longer responsible for what happens to it. If your package is lost or damaged, it is your responsibility to contact your postal company and file a claim. Don't hesitate to get in touch with us if there are any problems. We'll do our best to assist you.

How long does it take to get my order?

There is a production time + shipping time that we should put into consideration. For shipping, we have two options available to accommodate your needs:

FREE SHIPPING to the USA & CANADA usually takes 12-20 business days.

Upgrade your shipping to EXPRESS and get it faster! (2-7 b.days) - available on checkout.

​DHL 1-3 days shipping is also available on checkout

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Where do you ship to?

We ship worldwide from our studio in Israel, and offer free shipping to selected countries.

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